FAQ

Frequently Ask Questions

Everything you need to know, nothing you don’t.

How can I contact Velox Nova?

Email us anytime at support@veloxnova.com we’re here to help.

Do you ship worldwide?

Yes, we ship internationally. Wherever you are, your wallet is on its way.

Can I change or cancel my order?

You can request a change or cancellation within 12 hours of placing your order.
After that, it’s already being prepared for shipping - but don’t worry, you can still return it for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (We are currently having issues with PayPal).
Secure checkout is always guaranteed.

When will my order be processed?

Orders are processed within 1–3 business days (Monday to Friday) and shipped shortly after.
You’ll receive a tracking number as soon as it’s on the way.

How long does shipping take?

Standard delivery takes 1–2 weeks, depending on your location.
We appreciate your patience — quality is worth the wait.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Just contact us and we’ll take care of it.

Will I pay customs or taxes?

Prices are tax-free in USD.
Depending on your country, you may be charged customs or import fees upon delivery. These are your responsibility.

How do I return an item?

Email us at support@veloxnova.com within 30 days of receiving your order.
We’ll guide you through a quick and simple return process.

What if my item is defective or incorrect?

Mistakes happen - we’ll make it right.
Just email us with your order number and clear photos. We’ll resolve the issue fast.

When will I receive my refund?

Refunds are processed back to your original payment method.
Card refunds may take 7–10 business days to appear, depending on your bank.